Guest Information

All you need to know about your stay with us.

Any questions please email: info@cheviotglamping.co.uk or call 0191 389 7102


Our Site 2021

Cheviot Glamping is a small landscaped glamping site featuring for Summer / Autumn 2021:

From November2021 to April 2022 the Bell Tents will be removed from site and stored over the winter months. During this time the site will only operate Friday to Sunday with guests able to stay for 3 nights over the weekend in the Pods which are centrally heated so suitable for stays all year around. During this time the site facilities block may not be available.

During this period (November 2021-April 2022) the site will be undergoing some reconfiguration to add more Glamping Pods to the site and develop new exciting accommodation options onsite using existing disused buildings.

Note that during this time construction work will be happening onsite however this will be kept to a minimum over the weekend whilst guests are onsite so as not to disturb our guests,


Pitching Your Own Tent

As a small site, sadly we do not have the space or facilities to accommodate guests who wish to pitch their own tent, we only offer serviced accommodation options that we provide in full.


Camper vans & Caravans

At present we do not offer camper van and caravan hook ups or overnight stays. We are planning to develop some pitches for campervan and caravans adjacent to our car park for future seasons but this facility is not available during 2021.


Car Parking

Only one vehicle is permitted in the site car park per accommodation unit without prior arrangement.


Cheviot Alpacas

Our Alpacas, Hops, Malt and Porter live onsite at the far end of the Glamping Site and are often kept in the pen near the Tap bar when Alpaca Trekking experiences are booked. The Alpacas graze the grass within their enclosures but also are kept on a strict nutritional diet of food specifically designed for Camelids such as Alpacas

DO NOT FEED THE ALPACAS

They are friendly but often shy so please treat them with care and respect and do not tease or intentionally scare them. They do not spit and are quiet and gentle creatures.

DO NOT ENTER THEIR ENCLOSURE

A failure to comply with these rules regards the Alpacas may result in guests being asked to leave the site, without refund.


Using Cheviot Tap

Guests are welcome and encouraged to enjoy the facilities of our onsite tap bar. Please note that only food and drink purchased at the tap bar can be consumed within the tap bar seating areas.

You are of course allowed to bring your own food and drink onto site to consume within the Glamping site,

Food and drink may be purchased at the Tap bar to be consumed on the Glamping site but please bring any glasses or plates back to the bar.

For those wishing to enjoy our Pizza nights please book a table or book for a pizza at the earliest opportunity by emailing cheviottap@cheviotbrewery.co.uk


Cheviot Brewery Site

Please be aware that Cheviot Glamping is adjacent to the site of a working brewery, Cheviot Brewery, who have been making Northumbrian Ales in Slainsfield since 2018. Whilst the brewery team will make every effort to not make excessive noise it is a working beer production facility so you should be aware that noise can and does happen. Most activity at the brewery happens during the week between 8am and 6pm.

Guests are not permitted to enter the brewery unless on an organised brewery tour. This is for your own health and safety and to allow the brewery to ensure it can go about its production un disturbed. Brewing involves high temperatures and stringent cleaning processes so please do not approach the site when activity is happening and ensure that all children are aware that the brewery building and yards are strictly out of bounds.

If you have questions or are interested in the brewery our team at Cheviot Glamping and Cheviot Tap are happy to answer any questions, and of course please sample the breweries ales at Cheviot Tap & pubs around Northumberland.


Slainsfield Wood

Around the edge of the site and to the side of Cheviot Tap is Slainsfield Wood. This are is not part of our site and is private property at no time are guests permitted to enter these woods. Children must not play in these woods as there are fenced off areas where disused mineshaft entrances can be found. The woods are private property and not a playground.

There are lots of lovely walks and areas to explore on Etal Moor just a very short walk from our Glamping site which guests are welcome to enjoy. These areas may contain livestock so please close gates, respect the livestock and follow the countryside code.

The Ford and Etal Estate (within which Cheviot Brewery and Glamping is situated) have lots of walks, cycling routes and other outdoor activities to enjoy. To take a look and find walking maps to download visit: https://www.ford-and-etal.co.uk/attraction_type/activities/


Your Stay at Cheviot Glamping

Quiet background music is permitted until 10pm.

When enjoying yourselves at the site, particularly at night, please be considerate to your fellow guests. There are residential properties adjoining the site. THEREFORE NOISE LEVELS MUST BE KEPT TO A MINIMUM AFTER 10 PM. If there are any complaints about your behavior you will be given ONE warning. If you continue to be disruptive then you will be asked to leave the site and you will lose your deposit. No refund will be given.

If any property is damaged during your stay then please inform a member of the team immediately. Serious damage to property will result in you being charged the full amount for a replacement.

Do not use any fireworks, sparklers or Chinese lanterns. No candles or naked flames of any kind are permitted inside the bell tents. BBQ’s and outdoor cooking are only permitted in designated areas.

On the morning of check out, you must have cleared everything out of your accommodation by 10.30am so that they can be cleaned.


Visitors

Many of our guests may be meeting friends and family whom are not staying at Cheviot Glamping. Cheviot Tap is the perfect place to do this. We are happy for you to entertain guests at your accommodation during the day but they must leave site by 8pm if they are not paying guests.


Booking

To secure your booking we require a £100.00 (or full booking fee if less than £100) non refundable deposit. The remaining balance is due 4 weeks prior to arrival. If the booking is less than 4 weeks away then payment is required in full. A confirmation email will be sent once we have received your payment.

The person booking is responsible for sharing all the information we send to them about the stay to others in the party to ensure they are fully aware of the nature of the campsite, health and safety issues, the facilities and appropriate clothing/footwear they require.

We have a minimum stay of 2 nights. If any members of your party are only staying for the night then our minimum 2 nights stay policy still applies.


Check In / Check Out

Check in is between 3pm-7pm Guests must advise us of their estimated arrival time. If you are likely to be later than 7pm please let us know so we can arrange for someone to meet you and show you to your accommodation.

Guests are required to vacate their accommodation by 1030am on their day of departure.


Payment

Payment is taken through our booking system via Paypal or bank transfer. Payment is taken in UK Pounds Sterling only.


Changes to Bookings

Please let us know as soon as possible if you would like to make any changes to your booking, however we cannot guarantee any amendments can be made and it will depend on availability and our discretion. Changes must be made in writing / email by the person who made the booking.


Cancellations

If cancellation is made within 8 weeks prior to arrival then the sum paid will not be refunded. It can be transferred to another date later in the year, subject to availability or the following year.

If you roll over to another date for which a higher sum is charged, you will need to pay the difference.

If cancellation is made within 3 weeks of the arrival date 100% of the total sum will not be refunded (unless we are able to re let in that time) and your stay cannot be rolled over to a later date.

Any cancellation or change must be confirmed in writing / email, by the person who made the booking.

Cheviot Glamping is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but are not limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”) We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

Our rights to cancel your stay

We may cancel your stay at any time in writing to you if you do not make the required payment to us when it is due.

If we end the contract then you may be subject to a cancellation charge in accordance with our cancellation policy above.


Group Bookings

Group bookings are only accepted at the Owner’s discretion.
The group organiser must contact Cheviot Glamping prior to making any booking.

Any group booking made without contacting us for approval in advance will be invalid and may be canceled without refund.

If you are planning to have a noisy all night party then we are not the site for you.

It is essential that the entire group is made aware of the following Terms and Conditions. This responsibility lies with the person making the booking in order to ensure that the Terms and Conditions are adhered to.


Guest and Visitor Agreement

All guests and visitors agree to be considerate tenants and to take good care of the accommodation and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. Should any facilities, equipment, or inventory be damaged willfully as a result of inappropriate usage or behavior, or as a direct result of failing to respond to instructions from Cheviot Glamping team members you will be held responsible for the cost of repair or replacement of that item. Cheviot Glamping cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

By booking and coming to Cheviot Glamping you agree to be responsible for your children and pets and any children / pets you are in charge of as well as your own welfare. You also agree to take all reasonable precautions against personal injury, injury to others and damage to the site ,surrounding area, facilities and accommodation. Cheviot Glamping is not responsible for any damage or loss (including theft) to your possessions that you bring to the campsite or wider area. You use the facilities and amenities at the site and wider area at your own risk, e.g. the firepits. Cheviot Glamping accepts no responsibility for any loss or injury arising from being in the campsite or wider area . By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite. (For example, injury from farm animals and the surrounding woodland may contain deadly poisonous mushrooms, toadstools, and fungi.)

Camping in Britain can mean dramatic variance in weather in a short period of time. Whilst we supply certain facilities and equipment, as described in the inventory sent to guests on confirmation of payment it is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. Be aware the bell tents are cotton canvas and in prolonged and heavy rain the tents may leak.

If you have any questions about your stay and require more information than is published on the website prior to arrival please do not hesitate to contact us.


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Amazing Atmosphere – Stunning Location – Onsite Brewery Tap Bar

Glamping at its best.

SEE ALSO…

CHEVIOT GLAMPING – SLAINSFIELD – TD12 4TP

For enquiries email: info@cheviotglamping.co.uk or call 0191 389 7102